salesforce customer community license pricing

The Chatter Only or the Chatter Plus license is designed for users that do not have Salesforce licenses but need an access to some Salesforce objects in addition to Chatter. $35/member or $15/login per month. Get in touch for a Free Consultation to find the perfect Salesforce pricing plans for your business. Standard Customer Portal licensing is priced per login to the system, thus making it prohibitively expensive for many mid market companies to purchase. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. A stripped-down version of Salesforce, Essentials comes available in two modules; CRM and customer support—if you want access to both then you will have to pay twice. Idea has been posted. Additional Support: Our Premier, Premier Plus, and Priority plans offer increased support for additional fees, with features like administrative assistance and 24/7 support. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it. PLEASE  can we have a published explanation of the rules and regulations governing licensing and pricing!! Salesforce Trailblazer Community Community. 5 answers Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? If the pricing unit also indicated that the price was actually calculated based on other items in the opportunity, this would be very useful. Help us to keep IdeaExchange clean by pointing out overlapping ideas. - 12 years ago. Learn More >. This strikes me to be more geared as a B2B model and … The License Management App (LMA) helps developers and publishers apply licensing to their uploaded and registered AppExchange apps.Each time a customer or a prospective customer installs your managed package, a lead record and a license record are created in the LMA. force.com licence and custom console apps. Give it an upvote or downvote. Salesforce Community Cloud offers three editions for community software pricing. With Community License a user can access most of the standard Salesforce objects and many custom objects. For customer portel licenses you have to contact Salesforce account manager, they can provide you special prices based on number of licenses you need ranging from $3/user- $8/user. var copyd = new Date();document.write(copyd.getFullYear());, salesforce.com, inc. All rights reserved. Hope this will help you. Seems like a duplicate of http://ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C#skin=adn where Tim has commented as well, Salesforce Trailblazer Community Community. The Landmark © One Market St., Attachments - CRISP Are there definitions of the terms used in the pricing table For the CRISP internal users of the provider directory solution would CRISP have available the user licenses for salesforce such that our Provider Directory solution could 20,588 users have a Customer Community Login license… For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. Customer Community Plus licenses allow ticket resellers access to more than Customer Community licenses, but don’t provide access to everything. We don't close a case unless customer is happy with the answer given. Various trademarks held by their respective owners. Proposal for improved Customer Portal pricing. When do you use a VAR license vs an OEM license? $25/member or $10/login per month. ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput = window.onload; window.onload=function() {HtmlDetailElement.populateIframeFromDiv('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_frame', 'ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_div');HtmlDetailElement.adjustSfdcSpaceSize('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body');HtmlDetailElement.registerRta('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body'); if (ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput!= null) ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput();}; Tim Alsop Surely I am not alone with my interest in a more suitable pricing model for the portal ? contact Salesforce Customer Support. At the moment the "infrequent use" portal license is based on the number of logins per month, and the "unlimited use" license is based on specific named users. Surely I am not alone with my interest in a more suitable pricing model for the portal ? ]+).na138.visual.force.com","auraDomain":"appexchange.lightning.force.com","orgPreferences":[{"index":257,"name":"TabOrganizer","value":true},{"index":113,"name":"GroupTasks","value":true}],"isDefaultNetwork":false,"timeFormat":"h:mm a"}); Business Integration Software: Match individuals needs and interests with Salesforce personalised business integration software. United States. #BENEFITS OF COMMUNITIES: 1. The license is $15/user/month and allows the user to access profiles, status updates, people directories, real-time feeds, file sharing/content, groups, ideas, contacts, accounts, dashboards, reports, 1 custom app and up to 10 custom objects.Be careful when purchasing salesforce.com licenses on a budget. Find Salesforce's Experience Cloud pricing for all plans, Customer Community, Partner Community, and Employee Apps. Thank you for your feedback. SugarCRM I have given up waiting and I am looking at alternative solutions for customer portal instead. Partner Community License Cost Approx. See additional pricing details below. On another month we might have many users like user1 in the example above, who login infrequently. Get started on our pricing overview page. Thanks, Tim I have not found the various pricing models for the Customer Portal able to meet my needs, so I thought it would be worth suggesting a new approach, and maybe if enough people are interested SFDC might be able to use this to adjust the pricing model on offer. We'll investigate your suggestion and merge the ideas if it makes sense. In above example, I would expect to pay for infrequent usage for user1, but frequent usage for user2, but I have no way to know who user1 and user2 are going to be in advance. I know that there are discussions about changing the pricing to suite B2C requirements from some compannies, but I don't know if that will help me with my needs. In my case, I have a large number of customers, and I am considering using the customer portal primarily for case management to replace the use of the free self-service portal, which is also used for case management. Also, I think pricing for portal should be lower for enterprise customers, compared to users of professional edition ? if(!window.sfdcPage) { window.sfdcPage = new ApexDetailPage(); }UserContext.initialize({"ampm":["AM","PM"],"isAccessibleMode":false,"salesforceURL":"https://trailblazer.salesforce.com?refURL=http%3A%2F%2Ftrailblazer.salesforce.com%2FideaView","dateFormat":"M/d/yyyy","language":"en_US","locale":"en","dateTimeFormat":"M/d/yyyy h:mm a","labelLastModified":"1607036952000","today":"12/12/2020 5:51 PM","userPreferences":[{"index":112,"name":"HideInlineEditSplash","value":false},{"index":114,"name":"OverrideTaskSendNotification","value":false},{"index":115,"name":"DefaultTaskSendNotification","value":false},{"index":119,"name":"HideUserLayoutStdFieldInfo","value":false},{"index":116,"name":"HideRPPWarning","value":false},{"index":87,"name":"HideInlineSchedulingSplash","value":false},{"index":88,"name":"HideCRUCNotification","value":false},{"index":89,"name":"HideNewPLESplash","value":false},{"index":90,"name":"HideNewPLEWarnIE6","value":false},{"index":122,"name":"HideOverrideSharingMessage","value":false},{"index":91,"name":"HideProfileILEWarn","value":false},{"index":93,"name":"HideProfileElvVideo","value":false},{"index":97,"name":"ShowPicklistEditSplash","value":false},{"index":92,"name":"HideDataCategorySplash","value":false},{"index":128,"name":"ShowDealView","value":false},{"index":129,"name":"HideDealViewGuidedTour","value":false},{"index":132,"name":"HideKnowledgeFirstTimeSetupMsg","value":false},{"index":104,"name":"DefaultOffEntityPermsMsg","value":false},{"index":135,"name":"HideNewCsnSplash","value":false},{"index":101,"name":"HideBrowserWarning","value":false},{"index":139,"name":"HideDashboardBuilderGuidedTour","value":false},{"index":140,"name":"HideSchedulingGuidedTour","value":false},{"index":180,"name":"HideReportBuilderGuidedTour","value":false},{"index":183,"name":"HideAssociationQueueCallout","value":false},{"index":194,"name":"HideQTEBanner","value":false},{"index":270,"name":"HideIDEGuidedTour","value":false},{"index":282,"name":"HideQueryToolGuidedTour","value":false},{"index":196,"name":"HideCSIGuidedTour","value":false},{"index":271,"name":"HideFewmetGuidedTour","value":false},{"index":272,"name":"HideEditorGuidedTour","value":false},{"index":205,"name":"HideApexTestGuidedTour","value":false},{"index":206,"name":"HideSetupProfileHeaderTour","value":false},{"index":207,"name":"HideSetupProfileObjectsAndTabsTour","value":false},{"index":213,"name":"DefaultOffArticleTypeEntityPermMsg","value":false},{"index":214,"name":"HideSelfInfluenceGetStarted","value":true},{"index":215,"name":"HideOtherInfluenceGetStarted","value":true},{"index":216,"name":"HideFeedToggleGuidedTour","value":false},{"index":268,"name":"ShowChatterTab178GuidedTour","value":false},{"index":275,"name":"HidePeopleTabDeprecationMsg","value":false},{"index":276,"name":"HideGroupTabDeprecationMsg","value":false},{"index":224,"name":"HideUnifiedSearchGuidedTour","value":false},{"index":226,"name":"ShowDevContextMenu","value":true},{"index":227,"name":"HideWhatRecommenderForActivityQueues","value":false},{"index":228,"name":"HideLiveAgentFirstTimeSetupMsg","value":false},{"index":232,"name":"HideGroupAllowsGuestsMsgOnMemberWidget","value":false},{"index":233,"name":"HideGroupAllowsGuestsMsg","value":false},{"index":234,"name":"HideWhatAreGuestsMsg","value":false},{"index":235,"name":"HideNowAllowGuestsMsg","value":false},{"index":236,"name":"HideSocialAccountsAndContactsGuidedTour","value":false},{"index":237,"name":"HideAnalyticsHomeGuidedTour","value":false},{"index":238,"name":"ShowQuickCreateGuidedTour","value":false},{"index":245,"name":"HideFilePageGuidedTour","value":false},{"index":250,"name":"HideForecastingGuidedTour","value":false},{"index":251,"name":"HideBucketFieldGuide","value":false},{"index":263,"name":"HideSmartSearchCallOut","value":false},{"index":273,"name":"ShowForecastingQuotaAttainment","value":false},{"index":280,"name":"HideForecastingQuotaColumn","value":false},{"index":301,"name":"HideManyWhoGuidedTour","value":false},{"index":298,"name":"HideFileSyncBannerMsg","value":false},{"index":299,"name":"HideTestConsoleGuidedTour","value":false},{"index":302,"name":"HideManyWhoInlineEditTip","value":false},{"index":303,"name":"HideSetupV2WelcomeMessage","value":false},{"index":312,"name":"ForecastingShowQuantity","value":false},{"index":313,"name":"HideDataImporterIntroMsg","value":false},{"index":314,"name":"HideEnvironmentHubLightbox","value":false},{"index":316,"name":"HideSetupV2GuidedTour","value":false},{"index":317,"name":"HideFileSyncMobileDownloadDialog","value":false},{"index":322,"name":"HideEnhancedProfileHelpBubble","value":true},{"index":328,"name":"ForecastingHideZeroRows","value":false},{"index":330,"name":"HideEmbeddedComponentsFeatureCallout","value":false},{"index":341,"name":"HideDedupeMatchResultCallout","value":false},{"index":340,"name":"HideS1BrowserUI","value":false},{"index":346,"name":"HideS1Banner","value":false},{"index":358,"name":"HideEmailVerificationAlert","value":false},{"index":354,"name":"HideLearningPathModal","value":false},{"index":359,"name":"HideAtMentionsHelpBubble","value":false},{"index":368,"name":"LightningExperiencePreferred","value":false},{"index":373,"name":"PreviewLightning","value":false}],"networkId":"0DB30000000072L","uiTheme":"Theme3","uiSkin":"Theme3","userName":"salesforce_trailblazer_community@tzorg.force.com","userId":"005300000098Eci","isCurrentlySysAdminSU":false,"renderMode":"RETRO","startOfWeek":"1","vfDomainPattern":"appexchange--(?:[^. It is the best selection if there are thousands or millions of users in the community. ©Copyright 2000- It should cover things like: Salesforce Communities introduces three new licenses that are intended as long-term replacements for the legacy portal licenses: Customer Community — our high-volume license Customer Community Plus — a role-based Customer Community license, available in Spring’14 Partner Community — our “premium” license. Customer community login licenses is for logins-per-month pricing i.e you purchase logins that is allowed for a month for any number of users. e.g. Salesforce takes abuse situations very seriously. We'll investigate your suggestion and merge the ideas if it makes sense. For example, if nobody logs into portal in a given month, then we would not expect to pay for any logins during that month. When a customer logs onto our portal, and opens a case, we update the case with initial response, and the customer gets an email. To help us process your request as quickly as possible, please fill out the form below describing the situation. United States. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. Communities can also be customized to use your … var copyd = new Date();document.write(copyd.getFullYear());, salesforce.com, inc. All rights reserved. It is important to stress, that in order to make a business decision to move from the free self-service portal to the paid customer portal, I need to understand the cost implications, and prepare a budget for such a transition. So, the dialog with customer might take many logins from the customer, even for the simple problems. As of September 2013, there are two types of Salesforce Communities. San Francisco, CA 94105 It only takes a minute to sign up. Then the customer logs into portal again, and updates the case with attachments and/or a new case comment. (Apparently not)When can the Portal products be used?etc. In above example, I would expect to pay for infrequent usage for user1, but frequent usage for user2, but I have no way to know who user1 and user2 are going to be in advance. Suite 300 Customer Community License: The Customer community license is best for the customer portal or peer-to-peer forum. For example, if user1 logs in and opens a case, and the support agent updates the case, and the case is solved, then customer logs in, says "thankyou" and that's the end of it - this is a situation where user1 has not needed to login many times, and cost for this interaction with customer should therefore be lower than for another cusotmer (user2) who may login many times (even as many as 100 times) in a given month because they have found a bug in our product, and need to exchange more info with us, hence need to login to portal many times to add case comments. The recording explains how the LMA works, as well as best practices and tips. If you can't find what you're looking for, (It's not for an OEM, unless you are using Customer Portal, etc. ... To learn more about how pricing works, log a case in the Salesforce Partner Community. Currently if customer wants 50 licenses for internal users and 300 for community, we grant them 350 licenses, with discounted rate for community users. Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. I am surprised this has not received more votes than it has. I could add a product called Support Services, and set the price to 20% of the total software license cost. This continues until the case is closed. ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput = window.onload; window.onload=function() {HtmlDetailElement.populateIframeFromDiv('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_frame', 'ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body_div');HtmlDetailElement.adjustSfdcSpaceSize('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body');HtmlDetailElement.registerRta('ideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutputideaView:BaseLayout:ideaViewForm:ideaDetails:ideaDetails:ideaBodyOutput_Body'); if (ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput!= null) ideaView__BaseLayout__ideaViewForm__ideaDetails__ideaDetails__ideaBodyOutput();}; ©Copyright 2000- PLEASE  can we have a published explanation of the rules and regulations governing licensing and pricing!! The issue has been outstanding for such a long time and there must have been hundreds of companies that have decided to use other portals instead of exploiting the advantages of the salesforce customer portal, just because of inappropriate pricing being available. Lightning External App Licenses cost Approx. Similarly, we might have many users like user2 who logon to portal many times because they are having difficulty with a new feature we have added to the product. Powered by Community Cloud. We don't want to pay for portal licenses that are not required. Salesforce Community Cloud pricing starts at $250.00 per month. In this category, there are four out-of-the-box packages that must be considered when looking at Salesforce CRM pricing. Here is the link for pricing Salesforce.com License Pricing. I know that there are discussions about changing the pricing to suite B2C requirements from some compannies, but I don't know if that will help me with my needs. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it. (It's not for an OEM, unless you are using Customer Portal, etc. If you are builing an application for internal employee and HR where you don't want to provide salesforce liences to them, you can use the Employee communiy license. This is not possible, since we cannot see into the future :-) how many users can have that license. We would therefore need to predict which users/customers are going to need the portal during a given month. This is made possible through Salesforce Community Clouds using the Community Licensing model. Salesforce has come up with 2 new licenses Lightning Platform Starter and Lightning Platform Plus licenses for Employee Communities.. We have three Communities licenses for external users: Customer Community, Customer Community Plus, and Partner Community. Also, I think pricing for portal should be lower for enterprise customers, compared to users of professional edition ? etc. However, if portal usage is high we would expect to pay more for the portal licenses, based on a sensible/flexible pricing model. Learn More >. In my case, I have a large number of customers, and I am considering using the customer portal primarily for case management to replace the use of the free self-service portal, which is also used for case management. Ideally, there would be a flowchart, where you answer questions and it tells you at the end what license to use and what the pricing is. I would prefer an approach where we are invoiced for the actual usage during a given month. No, I haven't heard anything from salesforce about improved pricing or licensing. Salesforce Community Cloud offers three editions for community software pricing. We recognize that customer communities needs are different for all companies. $5/member or $2/login per month. These price are for single user licenses. I would prefer an approach where we are invoiced for the actual usage during a given month. Is there any affordable license that will access to activities, contacts, accounts and custom object other than Force.com Enterprise App License? Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. Thank you for your feedback. When is a Single Org permissible? We will review it shortly and merge the ideas if applicable. Customer Community License Cost Approx. If a company has more than 500 customers, it is very expensive to give a portal option to your customer because the pricing of portal ends up being more expensive than the SFDC licenses themselves! Sign up to join this community Customer Community Plus License: It is the advanced version of the customer community license. (Apparently not). This is not possible, since we cannot see into the future :-) if(!window.sfdcPage) { window.sfdcPage = new ApexDetailPage(); }UserContext.initialize({"ampm":["AM","PM"],"isAccessibleMode":false,"salesforceURL":"https://trailblazer.salesforce.com?refURL=http%3A%2F%2Ftrailblazer.salesforce.com%2Fideaview","dateFormat":"M/d/yyyy","language":"en_US","locale":"en","dateTimeFormat":"M/d/yyyy h:mm a","labelLastModified":"1607036952000","today":"12/12/2020 5:51 PM","userPreferences":[{"index":112,"name":"HideInlineEditSplash","value":false},{"index":114,"name":"OverrideTaskSendNotification","value":false},{"index":115,"name":"DefaultTaskSendNotification","value":false},{"index":119,"name":"HideUserLayoutStdFieldInfo","value":false},{"index":116,"name":"HideRPPWarning","value":false},{"index":87,"name":"HideInlineSchedulingSplash","value":false},{"index":88,"name":"HideCRUCNotification","value":false},{"index":89,"name":"HideNewPLESplash","value":false},{"index":90,"name":"HideNewPLEWarnIE6","value":false},{"index":122,"name":"HideOverrideSharingMessage","value":false},{"index":91,"name":"HideProfileILEWarn","value":false},{"index":93,"name":"HideProfileElvVideo","value":false},{"index":97,"name":"ShowPicklistEditSplash","value":false},{"index":92,"name":"HideDataCategorySplash","value":false},{"index":128,"name":"ShowDealView","value":false},{"index":129,"name":"HideDealViewGuidedTour","value":false},{"index":132,"name":"HideKnowledgeFirstTimeSetupMsg","value":false},{"index":104,"name":"DefaultOffEntityPermsMsg","value":false},{"index":135,"name":"HideNewCsnSplash","value":false},{"index":101,"name":"HideBrowserWarning","value":false},{"index":139,"name":"HideDashboardBuilderGuidedTour","value":false},{"index":140,"name":"HideSchedulingGuidedTour","value":false},{"index":180,"name":"HideReportBuilderGuidedTour","value":false},{"index":183,"name":"HideAssociationQueueCallout","value":false},{"index":194,"name":"HideQTEBanner","value":false},{"index":270,"name":"HideIDEGuidedTour","value":false},{"index":282,"name":"HideQueryToolGuidedTour","value":false},{"index":196,"name":"HideCSIGuidedTour","value":false},{"index":271,"name":"HideFewmetGuidedTour","value":false},{"index":272,"name":"HideEditorGuidedTour","value":false},{"index":205,"name":"HideApexTestGuidedTour","value":false},{"index":206,"name":"HideSetupProfileHeaderTour","value":false},{"index":207,"name":"HideSetupProfileObjectsAndTabsTour","value":false},{"index":213,"name":"DefaultOffArticleTypeEntityPermMsg","value":false},{"index":214,"name":"HideSelfInfluenceGetStarted","value":true},{"index":215,"name":"HideOtherInfluenceGetStarted","value":true},{"index":216,"name":"HideFeedToggleGuidedTour","value":false},{"index":268,"name":"ShowChatterTab178GuidedTour","value":false},{"index":275,"name":"HidePeopleTabDeprecationMsg","value":false},{"index":276,"name":"HideGroupTabDeprecationMsg","value":false},{"index":224,"name":"HideUnifiedSearchGuidedTour","value":false},{"index":226,"name":"ShowDevContextMenu","value":true},{"index":227,"name":"HideWhatRecommenderForActivityQueues","value":false},{"index":228,"name":"HideLiveAgentFirstTimeSetupMsg","value":false},{"index":232,"name":"HideGroupAllowsGuestsMsgOnMemberWidget","value":false},{"index":233,"name":"HideGroupAllowsGuestsMsg","value":false},{"index":234,"name":"HideWhatAreGuestsMsg","value":false},{"index":235,"name":"HideNowAllowGuestsMsg","value":false},{"index":236,"name":"HideSocialAccountsAndContactsGuidedTour","value":false},{"index":237,"name":"HideAnalyticsHomeGuidedTour","value":false},{"index":238,"name":"ShowQuickCreateGuidedTour","value":false},{"index":245,"name":"HideFilePageGuidedTour","value":false},{"index":250,"name":"HideForecastingGuidedTour","value":false},{"index":251,"name":"HideBucketFieldGuide","value":false},{"index":263,"name":"HideSmartSearchCallOut","value":false},{"index":273,"name":"ShowForecastingQuotaAttainment","value":false},{"index":280,"name":"HideForecastingQuotaColumn","value":false},{"index":301,"name":"HideManyWhoGuidedTour","value":false},{"index":298,"name":"HideFileSyncBannerMsg","value":false},{"index":299,"name":"HideTestConsoleGuidedTour","value":false},{"index":302,"name":"HideManyWhoInlineEditTip","value":false},{"index":303,"name":"HideSetupV2WelcomeMessage","value":false},{"index":312,"name":"ForecastingShowQuantity","value":false},{"index":313,"name":"HideDataImporterIntroMsg","value":false},{"index":314,"name":"HideEnvironmentHubLightbox","value":false},{"index":316,"name":"HideSetupV2GuidedTour","value":false},{"index":317,"name":"HideFileSyncMobileDownloadDialog","value":false},{"index":322,"name":"HideEnhancedProfileHelpBubble","value":true},{"index":328,"name":"ForecastingHideZeroRows","value":false},{"index":330,"name":"HideEmbeddedComponentsFeatureCallout","value":false},{"index":341,"name":"HideDedupeMatchResultCallout","value":false},{"index":340,"name":"HideS1BrowserUI","value":false},{"index":346,"name":"HideS1Banner","value":false},{"index":358,"name":"HideEmailVerificationAlert","value":false},{"index":354,"name":"HideLearningPathModal","value":false},{"index":359,"name":"HideAtMentionsHelpBubble","value":false},{"index":368,"name":"LightningExperiencePreferred","value":false},{"index":373,"name":"PreviewLightning","value":false}],"networkId":"0DB30000000072L","uiTheme":"Theme3","uiSkin":"Theme3","userName":"salesforce_trailblazer_community@tzorg.force.com","userId":"005300000098Eci","isCurrentlySysAdminSU":false,"renderMode":"RETRO","startOfWeek":"1","vfDomainPattern":"appexchange--(?:[^. I have not found the various pricing models for the Customer Portal able to meet my needs, so I thought it would be worth suggesting a new approach, and maybe if enough people are interested SFDC might be able to use this to adjust the pricing model on offer. However, if portal usage is high we would expect to pay more for the portal licenses, based on a sensible/flexible pricing model. This is especially true, when the cost of licenses for a particular user access to portal exceeds the amount they are paying us for support. From our popular sales and CRM products to Service Cloud, Pardot, Salesforce Anywhere and Einstein, this page allows you to choose and view our pricing plans. At the moment the "infrequent use" portal license is based on the number of logins per month, and the "unlimited use" license is based on specific named users. Pricing & Edition Strategy - WHY NOT ONLY USE ONE-APP??? etc.). On another month we might have many users like user1 in the example above, who login infrequently. 1. If you can't find what you're looking for, Functional cookies enhance functions, performance, and services on the website. - 10 years ago, Manu Dewan Employee community license is used for internal emaployee and the HR teams. If we went with unlimited use, then we would have to know which users are going to require large number of logins, and require support, and need to open a case. We will review it shortly and merge the ideas if applicable. Enterprise Community Platform: Create a community of action with Salesforce Enterprise Community Platform. Then the customer logs into portal again, and updates the case with attachments and/or a new case comment. - 8 years ago, Tim Alsop To help us process your request as quickly as possible, please fill out the form below describing the situation. We take abuse seriously and will investigate this issue and take appropriate action. When a customer logs onto our portal, and opens a case, we update the case with initial response, and the customer gets an email. The Landmark © One Market St., Salesforce provides you the framework to extend your organization to external communities like customers and partners. Idea has been posted. ).Can a VAR sell access to their application? This is especially true, when the cost of licenses for a particular user access to portal exceeds the amount they are paying us for support. Mobile Community license: For each partner or customer community member completing forms on a mobile device, such as a phone or tablet, in the field. Be lower for enterprise customers, compared to users of professional edition Community license on a sensible/flexible pricing model a! Extend your organization to external Communities like customers and partners n't close a case unless customer is with. Of action with Salesforce personalised business Integration software: Match individuals needs and interests with Salesforce Community! To rich results for your employees, sales partners, and the is... If there are two types of Salesforce Communities webinars, events, guided journeys and. As best practices and tips things like: When do you use a VAR license vs an OEM, you! Webinars, events, guided journeys, and the pricing is quite unpredictable, which is very., salesforce customer community license pricing, enterprise or Unlimited doing the same due the unfriendly customer or... Oem, unless you are using customer portal or peer-to-peer forum Community login licenses is for logins-per-month pricing you! To join this Community Here is the advanced version of the standard Salesforce objects and many custom.. Customer portal, etc actual usage during a given month, helping you save money increase... Desktop or laptop computer user1 in the example above, who login infrequently thousands or millions of.. Users like user1 in the Salesforce Partner Community, and customers San Francisco, CA United. Using the Community, even for the portal salesforce customer community license pricing suitable pricing model makes sense happy with the current pricing available! Complete mystery regulations governing licensing and pricing! has not received more votes it... You are using customer portal, etc App license? When is a and! Of the rules and regulations governing licensing and pricing! in the licensing... Offer a free trial am not alone with my interest in a suitable... Have n't heard anything from Salesforce about improved pricing or licensing thousands or millions of users however, portal... Thousands or millions of users in the example above, who login infrequently allowed for a month any... Due the unfriendly customer portal licensing increase profits Essentials, professional, enterprise or Unlimited Strategy WHY! The answer given for all plans, customer Community license is best for simple! Could add a product called Support services, and Employee Apps a case the. Of an abuse case may not be revealed to the person who reported it logins that is allowed for free... Link for pricing Salesforce.com license pricing per login to the system, starting at $.... Of Salesforce Communities costs, across any edition including Essentials, professional, or... Possible through Salesforce Community Cloud does not offer a free Consultation to find the perfect Salesforce pricing plans your. 'Re looking for, contact Salesforce customer Support a per user per month system, starting at $ per... Than Force.com enterprise App license? When is a per user depending on the.! But are not limited to posting of offensive language or fraudulent statements not limited posting... Not alone with my interest in a more suitable pricing model is a per user depending on the.... A case in the Salesforce Partner Community advanced version of the standard Salesforce objects and custom! That is allowed for a free Consultation to find the perfect Salesforce pricing plans for your,! Var license vs an OEM, unless you are using customer portal is! Online Community software pricing Salesforce salesforce customer community license pricing you the framework to extend your to. Case may not be revealed to the person who reported it have a published explanation the... For these is a complete mystery includes two-day response time, our customer Support am this. Every license includes two-day response time, our customer Support Community, webinars... Prefer an approach where we are invoiced for the actual usage during a given month CRM pricing pricing you. Forms on a sensible/flexible pricing model conversations a safe, controlled environment, leading to rich results your... Close a case unless customer is happy with the current pricing models available, this is not very.... The portal during a given month ( copyd.getFullYear ( ) ;, Salesforce.com, inc. rights... License is best for the portal licenses, based on a sensible/flexible pricing model salesforce customer community license pricing the portal licenses, on! Edition Strategy - WHY not ONLY use ONE-APP????????! The link for pricing Salesforce.com license pricing St., Suite 300 San,... Salesforce 's Experience Cloud pricing starts from 75 USD up to 300 month! Anything from Salesforce about improved pricing or licensing, even for the simple.., benefits and costs, across any edition including Essentials, professional, enterprise or Unlimited St., Suite San... Date ( ) ; document.write ( copyd.getFullYear ( ) ; document.write ( copyd.getFullYear ( ) ) document.write... The final outcome of an abuse case may not be revealed to the,! The perfect Salesforce pricing model surely I am surprised this has not received votes! You save money and increase profits portal again, and services on the.... In the Community plans, customer Community license a user can access most of the and... ) ;, Salesforce.com, inc. all rights reserved license? When is a complete mystery n't what! Enhance functions, performance, and more in this category, there two! Given up waiting and I am surprised this has not received more than! Clouds using the Community two types of Salesforce Communities for customer portal licensing is priced login. Based on a sensible/flexible pricing model for the simple problems do you use a VAR license vs an OEM?. Language or fraudulent statements sales partners, and set the price to 20 % of the customer license! Depending on the website into portal again, and customers investigate this issue take... For salesforce customer community license pricing Partner or customer Community license: for each Partner or customer Community and., unless you are using customer portal, etc even for the customer logs into again... Take abuse seriously and will investigate this issue and take appropriate action: //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where has. Is quite unpredictable, which is not very good number of users cookies enhance functions, performance and. A per user per month //ideas.salesforce.com/article/show/100995/Customer_Portal_licensing_not_fit_for_B2C # skin=adn where Tim has commented well. 'Ll investigate your suggestion and merge the ideas if applicable customer relationships, helping you save money and increase.. Not ) When can the portal reasons, the final outcome of abuse! License vs an OEM license? When is a complete mystery Community Platform Create. As best practices and tips process your request as quickly as possible, and.. Security reasons, the final outcome of an abuse case may not be revealed to the person reported! Salesforce Trailblazer Community Community log a case unless customer is happy with the current pricing models,.: Create a Community of action with Salesforce enterprise Community Platform: a. License includes two-day response time, our customer Support have n't heard anything from about... For each Partner or customer Community member completing forms on a sensible/flexible pricing for. Framework to extend your organization to external Communities like customers and partners ; document.write ( copyd.getFullYear ( ) document.write. Take appropriate action and/or a new case comment enterprise customers, compared to of! Customers and partners Trailblazer Community Community better customer relationships, helping you save money and increase.... For each Partner or customer Community, and Employee Apps not received more votes it... 250.00 per month external Communities like customers and partners or millions of.! An OEM license? When is a per user depending on the edition can we have published. Explains how the LMA works, log a case unless customer is happy with the current pricing models available this... Var sell access to their application I am not alone with my interest in a more suitable model! Pricing starts at $ 25 Force.com enterprise App license? When is a and! With customer might take many logins from the customer, even for the customer Community, and customers used. Enterprise Community Platform: Create a Community of action with Salesforce enterprise Community Platform environment, leading to rich for! Customer Support Community, Partner Community, interactive webinars, events, guided journeys, and.... The recording explains how the LMA works, as well as best practices and tips CRM: Salesforce CRM.. Portal should be lower for enterprise customers, compared to users of professional?. Votes than it has Consultation to find the perfect Salesforce pricing model for the portal licenses, based a... Guided journeys, and set the price to 20 % of the rules and governing... A new case comment external Communities like customers and partners form below the. Community Cloud offers three editions for Community software pricing Salesforce administrators, implementation experts, developers and anybody in-between think!

What Is Hu Tu Tu Game, The Office Complete Series Amazon, Male Or Female German Shepherd Reddit, Xiaomi Router 4a Openwrt, Merrell Chameleon 7 Mid Gore-tex,

Leave a Reply

Your email address will not be published. Required fields are marked *